Delivery within the UAE
We deliver our products all over UAE. Shipping is done by a third-party courier. Delivery within UAE will take between 1 to 2 working days. If your address is outside the city limits, delivery will take upto 3 working days.
Kindly provide your full address and contact details to ensure a smooth delivery. Our courier company will contact you once the package is on its way for delivery.
International Delivery
We provide International shipping. Please provide the list of items you wish to purchase via email or whasapp and we can share the shipping cost with you based on your location.
Email: help@zenncasa.com
WhatsApp: +971 563809526
Returns Eligibility
Customers may return unused products within 7 days of purchase with the receipt. We will be happy to offer an exchange or refund to your original payment mode or credit card.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Initiating a Return
To initiate a return, please contact our customer service team at help@zenncasa.com or whatsapp at +971 563809526 with your order number and details about the items you wish to return. Our team will guide you through the process and provide you with a return authorization.
Return pickup will be arranged within 2 to 3 working days from your given address.
For more information about the return policy, click here.